o’hare

A redesign of the app for O’Hare international airport.

5 Week Project | Spring 2023

Project focus: UX/UI

the problem

With 9 concourses, O’Hare Airport is a transportation hub in Chiago, IL. Despite its importance, the O’Hare app is poorly designed. This leads to confusion and makes it difficult for consumers to navigate the airport.

the goal

Redesign the O’Hare Airport app to improve the customer experience by establishing hierarchy, order, and simplicity.

research

Original App

The current app for O’Hare airport is cluttered and leads to a more difficult customer experience. The goal of the redesign is to make the app more intuitive to navigate.

Customer Journey Map

Identifying potential pain points of a customer’s experience purchasing a plane ticket and getting to their flight.

design solution

Wireframe

  • Simple, sleek

  • Easy-to-recognize icon

App Icon

Welcome Screen

  • Clear selection page

  • Language selection

  • Clear Icons

  • Hierarchy of information

Flight Information

Easy Navigation

  • Quick customer service access

  • Easily Navigable Map

Previous

Additional Work